Warranty

At Tura, we understand the importance of providing our customers with high-quality products that they can rely on. That's why we offer a comprehensive product warranty to ensure your satisfaction and peace of mind.

Our product warranty covers any manufacturing defects or malfunctions that may occur within a specified period of time. This warranty is valid from the date of purchase and applies to all our travel essentials, including the Expandable Travel Bag with Detachable Wheels and the Ultimate Travelers Suitcase with USB Charger and Smart Features.

During the warranty period, if you encounter any issues with your product, simply contact us at hello@turatravel.ca and our dedicated customer support team will assist you in resolving the problem.

It's important to note that our warranty does not cover damages caused by misuse, accidents, or normal wear and tear. Additionally, any alterations or repairs made by unauthorized personnel will void the warranty.

To make a warranty claim, you will need to provide proof of purchase, such as the receipt or order confirmation. Our team will guide you through the process and may request additional information or documentation to assess the claim.

If your warranty claim is approved, we will either repair or replace the defective product, depending on the nature of the issue. In some cases, we may offer a refund or store credit as an alternative solution.

It's important to understand that our warranty is non-transferable and applies only to the original purchaser. If you have purchased our products from a third-party retailer, please refer to their warranty policy for assistance.

We strive to provide excellent customer service and ensure that our products meet the highest standards of quality. However, if you have any questions or concerns regarding our product warranty, please don't hesitate to reach out to us at hello@turatravel.ca. Our team is here to assist you and ensure your complete satisfaction.